QuestionHi Liza,
I am a nail tech from australia and I have recently had a new client who wanted a full set of acrylic. I put them on her on monday and by thursday they were lifting around the cuticle. I fixed them for free and reminded her to wear gloves etc... (I didn't get any acrylic on her cuticles, I used all of my usual primers etc) and then today (saturday) she rings me at 7am demanding to fix them again as they had all lifted up (tips still intact). I made an appointment for her and when she came in it looked as though she had been picking at them.
This particular client is 35 and has had a heart attack about 3 months ago and just this week has had several abnormal heart problems (having to call the ambulance to administer her meds) she has been given valium and several other calming medicines and some antibiotics as well. She has made it clear to me that she hasn't done anything wrong and she has had nails on for 17 years.
I have tried to suggest that maybe its her medication that is effecting the primers or even the acrylic and she has told me that it is a "cop out" and not good enought response from me.
She is turning out to be a real problem... any suggestions? I really would like to turn her away, but in a nice way. I have only met this woman 6 days ago and I have already had to repair her nails 3 times now.
Any help would be great.
Regards, Anita.
Tamborine Mountain QLD Australia.
Answeroh dear, its always sad when we get a client like this.
firstly, dont let this knock your confidence, it has happened to the best of us!
secondly, what % of your other clients suffer from lifting in the cuticle area?
if it is less than 10-20%, then mostly you are doing a great job.
there isnt much evidence that any medication causes lifting, however, the kind of questions u could ask is, has there been any change in her skin & hair?
unfortunately, she may or may not b honest with u.
the majority of lifting is caused through a lack of prep on the nat nail, or product control in the cuticle area, ie not enough pressure on the bead, &/or, too wet a mix ratio.
if this problem is rare for u ,then i would suggest that if she answers you in the negative to your questions re har hair & skin, then i would explain that mayb she needs someone more experienced than you are.
that may or mayb not the situation, but it will call her bluff.
if she insists that you still do them, then you need to toughen your stance with her. ie, from now on the will b a charge for every visit, variable to what she has done.
good luck!
