Customer Service & Assistance:
* Greeting Clients: Welcoming clients with a friendly and professional demeanor upon arrival.
* Offering Refreshments: Providing clients with tea, coffee, water, or other beverages.
* Managing the Reception Area: Answering phones, taking messages, booking appointments, and managing the appointment book (if required).
* Taking Payments: Processing transactions using the POS system and handling cash or card payments.
* Selling Retail Products: Assisting clients with product inquiries and making recommendations.
* Providing Excellent Customer Service: Addressing customer concerns and ensuring they have a positive experience.
* Preparing clients for their appointments: Gowning the client.
Salon Maintenance & Cleaning:
* Sweeping and Mopping Floors: Keeping the salon floor clean and free of hair and debris.
* Cleaning Workstations: Sanitizing and tidying stylist workstations after each client.
* Washing and Folding Towels: Ensuring a supply of clean towels is always available.
* Cleaning Mirrors and Surfaces: Keeping mirrors, shelves, and other surfaces clean and presentable.
* Emptying Bins: Regularly emptying trash cans throughout the salon.
* Cleaning Restrooms: Maintaining the cleanliness of the restrooms.
* Washing Hairdressing Tools: Washing brushes, combs and other equipment.
Assisting Stylists:
* Shampooing Clients' Hair: Shampooing and conditioning clients' hair as directed by the stylist.
* Applying Treatments: Assisting with the application of hair treatments or coloring products.
* Preparing Colour: Mixing the colours for the stylists.
* Assisting with Styling: Providing assistance during styling, such as holding hair or handing tools.
* Keeping Tools Stocked: Ensuring stylists have the necessary tools and supplies readily available.
* Laundry: Taking care of washing and folding salon laundry.
* Sterilizing equipment: Ensuring all equipment is sterilized and ready for use.
Other Duties:
* Stocking Shelves: Replenishing retail products and salon supplies.
* Running Errands: Completing small errands for the salon, such as picking up supplies.
* Opening and Closing Procedures: Assisting with opening or closing duties, such as setting up/taking down displays, locking up, and counting the cash register.
* Learning about Salon Services and Products: Becoming familiar with the salon's offerings to assist clients.
Key Skills for a Saturday Girl:
* Communication Skills: Excellent verbal and written communication skills.
* Customer Service Skills: A friendly and helpful attitude.
* Organizational Skills: Ability to keep the salon tidy and organized.
* Initiative: Willingness to take initiative and complete tasks without being asked.
* Reliability: Punctuality and a commitment to fulfilling responsibilities.
* Teamwork: Ability to work effectively as part of a team.
* Attention to Detail: Ensuring tasks are completed thoroughly and accurately.
* Physical Stamina: Ability to stand and move around for extended periods.
Important Considerations:
* Training: The salon should provide training on specific tasks and procedures.
* Safety: The Saturday girl should be trained on salon safety protocols and hygiene practices.
* Supervision: A more experienced stylist or salon manager should provide guidance and supervision.
* Age Restrictions: There may be age restrictions depending on the tasks involved and local regulations (especially regarding handling certain chemicals).
Ultimately, the role of a Saturday girl is to support the stylists and ensure the salon runs smoothly, creating a positive and welcoming environment for clients. It's a great entry-level position to gain experience in the beauty industry.