If constant change was the watchword for the last decade,
constant RAPID change is the watchword for the 00s.
If you’re a manager, you know that the faster the employee can
learn a new skill, a new program, a new concept, or a new
position, the less stress for you and the employee, the more
successful the outcome, and the more positive the effect on the
bottom line.
The ability to change rapidly, be flexible and learn quickly are
highly valued by today’s employers and these are skills you can
teach your employees. They are no longer optional.
These are all Emotional Intelligence competencies you can learn
to train your employees. Start with an overview of the field and
an assessment of your own Emotional Intelligence (EQ or EI).
Take an interactive EQ course, and then work with a certified
Emotional Intelligence coach who can provide a train-the-trainer
program for the following results:
·Learn the four areas of Emotional Intelligence ·Learn what the
competencies are and what they look like in the workplace
·Develop your own Emotional Intelligence. You can take anyone
else farther than you are yourself. ·Learn specific methods for
training others to develop theirs. ·Learn how to assess EQ and
to measure results
Having high Emotional Intelligence can accelerate the learning
curve because it makes previous knowledge more accessible,
allows for better cognitive functioning, and manages the
emotions so they help the process, not hinder it.
Whether you choose to acknowledge and address emotions or not,
they are a crucial part in the learning process.
The employee may think something is completely new, but with an
EQ program, he or she can learn to identify the skills and steps
that are familiar, and also the emotions that are familiar to
all transitions and learning experiences. This eliminates a lot
of the stress.
What holds most people back from quick learning is fear. They
fear making a mistake. They think it will be too hard. They
remember past failures. They fear being overwhelmed. They fear
success. They may have been publicly humiliated in the past.
Chances are you have a good training program for skills and
techniques, and you have chosen intelligent and competent people
to begin with. Learning to work with your employees on their
Emotional Intelligence will give you an edge on the intangibles
that have been holding you back that you may not have been able
to identify and break down into learnable steps.
Change is stressful. Rapid change is even more stressful.
Resilience, which was called the ultimate stress-buster in a
recent Wall Street Journal article, is an Emotional Intelligence
competency. It means bouncing back after failures, rejections,
losses and defeats.
When you learn what makes people Resilient, you can pass this on
to your sales staff, project teams and customer service reps who
cope daily with rejection and frustration.
You’ve taken care of the skills, the education and the training,
but what about the Emotional Intelligence? Take a second look.
More and more managers are finding this to be the missing piece
in their training.